14-Day Return Guarantee with Full Buyer Protection
Our streamlined return process ensures a hassle-free experience with full transparency at every step
Contact our support team or use your account dashboard to start the return process within 14 calendar days
Carefully package the item with all original materials, documentation, and accessories
We'll provide a pre-paid, insured shipping label for secure return transportation
Once we verify the item's condition, your full refund will be processed within 3-5 business days
Clear guidelines to ensure smooth returns and maintain our luxury marketplace standards
Returns must be initiated within 14 calendar days of delivery
Items must be unworn and in the exact condition received
All certificates, tags, and packaging must be included
Items undergo re-authentication to ensure condition
Shop with confidence knowing you're protected by our comprehensive guarantee program
100% money-back guarantee for eligible returns
Complimentary insured shipping both ways
Complete protection against misrepresented items
Professional authentication on all returns
All authenticated luxury items in our marketplace are eligible for returns under our policy
Everything you need to know about our returns policy
Items must be in the exact condition they were received - unworn, undamaged, with all original packaging, tags, certificates, and accessories included.
Once we receive and verify your return, refunds are processed within 3-5 business days to your original payment method.
Yes, we offer exchanges for different sizes or colors when available. Contact our support team to arrange an exchange.
We offer full protection - contact us immediately for priority return processing and full refund, including any shipping costs.
Custom or personalized items, and items showing signs of wear or damage not present upon delivery cannot be returned.
You'll receive tracking information once your return is picked up. You can also check the status in your account dashboard.
Our luxury concierge team is here to assist you with any return questions or concerns
returns@glint.club
Response within 2-4 hours
+1 (555) GLINT-99
Mon-Fri 9AM-7PM EST