Escrow-held payments, expert authenticity review on eligible listings, and statutory EU/UK consumer return rights — designed to protect your purchase from checkout to delivery.
Multi-layered security ensuring your luxury investments are protected from purchase to delivery
Eligible listings are reviewed by independent specialists before escrow release.
Funds held securely until you receive and approve your purchase
Eligible shipments are booked with carrier insurance based on declared value.
A step-by-step look at how we protect your purchase from order to delivery
When you make a purchase, your payment is processed securely through our encrypted payment system and immediately placed in escrow. The seller doesn't receive funds until you confirm receipt and satisfaction.
Eligible listings are reviewed by independent specialists who assess authenticity, condition, and listing accuracy against the provided media and documentation. Items that fail review are removed from sale.
Once cleared for shipping, the item is dispatched via a tracked, insured carrier service chosen for the item's value and destination. Delivery is signature-required wherever supported by the carrier.
Extra layers of security and support to ensure your complete satisfaction
EU/UK consumer buyers purchasing from professional sellers may withdraw within 14 days. Private (C2C) and non-EU/UK sales follow the seller's stated policy.
Contact our team via the in-app support channel; we aim to respond within one business day.
Open a dispute on any active order. We review evidence from both parties before adjudicating.
The seller is not paid until you approve the order or the approval window in our Terms elapses.
We stand behind every transaction with comprehensive guarantees
This page is a summary only. The authoritative description of returns, refunds, authenticity review, escrow, and dispute resolution is our Terms & Conditions.
Escrow-held payments, expert authenticity review on eligible listings, and statutory consumer rights for EU/UK buyers.