File a Complaint
We take all complaints seriously and are committed to resolving issues fairly and promptly
Your Concerns Matter
If you've experienced an issue with our service, a transaction, or any aspect of your GLINT experience, please let us know so we can address it promptly.
Submit Your Complaint
What Happens Next
Acknowledgment
You'll receive confirmation within 24 hours with a reference number
Investigation
Our team will investigate your complaint thoroughly and impartially
Communication
We'll keep you updated on progress and may request additional information
Resolution
We'll provide a detailed response and implement appropriate solutions
Alternative Contact Methods
Phone Support
- Complaints Hotline: +1-800-GLINT-HELP
- International: +44-800-GLINT-HELP
- Hours: Monday-Friday, 9 AM - 6 PM
- Emergency: 24/7 for critical issues
Email Support
- Complaints: complaints@glint.com
- Executive Team: executive@glint.com
- Legal Issues: legal@glint.com
- Response Time: Within 48 hours
External Dispute Resolution
If you're not satisfied with our response to your complaint, you may have the right to refer your complaint to external dispute resolution services:
- • Financial Ombudsman Service (for payment disputes)
- • Consumer protection agencies in your jurisdiction
- • Alternative dispute resolution providers
- • Legal action through appropriate courts
We Value Your Feedback
Your complaints help us improve our service. We're committed to addressing all concerns fairly, promptly, and with the attention they deserve.
For urgent matters requiring immediate attention, please call our emergency line.
All complaints are handled confidentially and in accordance with applicable privacy laws.