File a Complaint

We take all complaints seriously and are committed to resolving issues fairly and promptly.

Your Concerns Matter

If you've experienced an issue with our service, a transaction, or any aspect of your GLINT experience, please let us know so we can address it promptly.

Submit Your Complaint

First Name *

Last Name *

Email Address *

Phone Number

GLINT Membership ID (if applicable)

Order Number (if applicable)

Complaint Category *

Date of Incident

Subject/Title *

Detailed Description *

Previous Contact with GLINT

Desired Resolution *

Supporting Documentation

You can attach files after we open your email client. Max 10MB per file. Accepted formats: PDF, JPG, PNG, DOC, DOCX.

Urgency Level

I consent to GLINT investigating this complaint and contacting relevant parties as necessary for resolution. I understand that false or malicious complaints may result in account suspension. *

What Happens Next

Acknowledgment

You'll receive confirmation within 24 hours with a reference number

Investigation

Our team will investigate your complaint thoroughly and impartially

Communication

We'll keep you updated on progress and may request additional information

Resolution

We'll provide a detailed response and implement appropriate solutions

Alternative Contact Methods

Phone Support

Complaints Hotline: +1-800-GLINT-HELP
International: +44-800-GLINT-HELP
Hours: Monday-Friday, 9 AM - 6 PM
Emergency: 24/7 for critical issues

Email Support

Complaints: complaints@glint.club
Executive Team: executive@glint.club
Legal Issues: legal@glint.club
Response Time: Within 48 hours

External Dispute Resolution

If you're not satisfied with our response to your complaint, you may have the right to refer your complaint to external dispute resolution services:

• Financial Ombudsman Service (for payment disputes)
• Consumer protection agencies in your jurisdiction
• Alternative dispute resolution providers
• Legal action through appropriate courts

We Value Your Feedback

Your complaints help us improve our service. We're committed to addressing all concerns fairly, promptly, and with the attention they deserve.

For urgent matters requiring immediate attention, please call our emergency line.

All complaints are handled confidentially and in accordance with applicable privacy laws.