We take all complaints seriously and are committed to resolving issues fairly and promptly.
If you've experienced an issue with our service, a transaction, or any aspect of your GLINT experience, please let us know so we can address it promptly.
You'll receive confirmation within 24 hours with a reference number
Our team will investigate your complaint thoroughly and impartially
We'll keep you updated on progress and may request additional information
We'll provide a detailed response and implement appropriate solutions
If you're not satisfied with our response to your complaint, you may have the right to refer your complaint to external dispute resolution services:
Your complaints help us improve our service. We're committed to addressing all concerns fairly, promptly, and with the attention they deserve.
For urgent matters requiring immediate attention, please call our emergency line.
All complaints are handled confidentially and in accordance with applicable privacy laws.